Complaints & Feedback
We are pleased to receive your feedback, which helps us to improve our work. Hanna is always committed to providing reliable products and proper services to our customers.
Your valuable comments will be valued and will be handled by our direct manager and responded to within 24 hours (working days).
We have set up a special feedback mailbox, which will be read and processed by our direct manager. Your feedback will have a very positive impact on our product design, production and service processes. Thank you for your attention to Hanna products, Hanna will face the problems and difficulties, improve the products and services to satisfy our customers. Hanna has always been committed to providing customers with reliable products and appropriate services, which is Hannah’s pursuit and goal.
- Please indicate your valid contact information.
- We recommend that you download the feedback form and write your answers.
- Finally send it to our e-mail address for handling feedback and complaints.
- Our feedback email: hebeihannakeji@gmail.com
Thank you for your patience, we’ll get back to you as soon as we receive the email and get back to you within 24 hours (working days).
1,Your feedback problems are categorized into
①product problems ②service attitude ③delivery delay ④installation operation ⑤after-sales service
2, The product you purchased and the date is?
3,You contacted the business manager is?
4,What is the situation and problem you encountered?
5,Your contact information (name/email/WhatsApp/phone number)
6, Attachment